Frequently asked questions

How can I return an item?
You can start the return process within 30 days of receiving your parcel. To return an item, contact customer service at info@toxiblock.com to get the return form and return address.

Are there any costs associated with returns?
Yes, you are responsible for the return costs. We recommend using trackable shipping to ensure your return arrives safely, as we are not responsible for lost returns.

Is there a restocking fee for returns?
No, we do not charge a restocking fee.

Where do you ship to?
At the moment we only ship within United Kingdom.

How long does it take to process an order?
We need 1-2 business days (Monday to Friday) to process an order.

How long does delivery take?
The delivery time is usually 7-15 working days (Monday to Friday).